Emergency Back Up Provider Program — Contact Progress Center if your personal assistant is unable to work due to Covid-19
Emergency Back Up Provider Program: Progress Center is now operating an Emergency Back-Up Provider program. Through this program, people in the Illinois Home Services Program can secure a back-up provider if their regular personal assistant is unable to work for a reason related to Covid-19.
Progress Center has established a dedicated phone line for this program. This line will be staffed seven days a week. If an issue comes up on a Saturday or Sunday and you need to request an emergency back-up provider, call this line and leave a message on the voicemail. Someone will return your call on the weekend. These are the numbers to call:
1-833-491-1418 (Toll Free)
1-708-209-1500 ext 39
If you have questions about the program, please email email@example.com